Shipping, Returns and Refund Terms

At Jimmy Boyd , we take care of every detail to offer you a transparent, secure shopping experience aligned with our values ​​of naturalness and closeness. Here you'll find all the information you need about shipping, returns, and refunds.

SHIPPING

Where do we ship?
We currently ship to all of Spain (mainland, the Balearic Islands, the Canary Islands, Ceuta, and Melilla) and several European countries. You can check the exact availability by country at checkout.

Rates and estimated delivery times (for orders up to 2 kg):

  • Spain Peninsula: from €3.99 – Delivery in 2 to 5 business days

  • Balearic Islands: from €9.99 – Delivery in 2 to 5 business days

  • Canary Islands: from €14.99 – Delivery in 2 to 5 business days

  • Ceuta and Melilla: from €20.99 – Delivery in 2 to 5 business days

  • Europe: from €5.99 to €29.99, depending on the country – Delivery in 3 to 10 business days

For orders over 2 kg, shipping costs will be automatically calculated at checkout, depending on the destination and volume.

SAMPLES

We've created a sampler set so you can discover our fragrances before choosing. You can easily add it to your cart from the "Samples" section.

We currently ship samples to all of Spain and some European countries (you can check this during the purchasing process).

Also, if you place an order for one of our Sample Sets, we’ll give you back the €3.99 you spent as a discount on your next purchase. 🌿 You’ll have 30 days to use it.

RETURNS

Can I return a product?
Yes. You can request a return for your order within a maximum of 15 calendar days of receiving it.

Conditions for return:

  • The product must be unopened, unused, in perfect condition and in its original packaging.

  • Once received and verified at our facilities, we will issue the refund within a maximum period of 15 calendar days .

  • The refund will be issued using the same payment method used for the purchase.

How do I request a refund?
You can contact us by the following means:

Please indicate:

  • Order number

  • Product(s) you wish to return

  • Reason for return

Who bears the return costs?

  • If the return is due to our error (defective or incorrect product), we will cover the costs and arrange for collection.

  • If it is a change of mind, shipping costs will be borne by the customer.

Recommendations for returning the product:

  • Make sure to pack your products properly to avoid damage during shipping.

  • We recommend using a trackable and insured courier service, as Jimmy Boyd is not responsible for any loss or damage that may occur during transit.

Do you have any questions?

We're here to help. Don't hesitate to contact us if you need assistance with your order, shipping, or returns.

Thank you for trusting in a natural, emotional and transparent perfumery.